Returns & Exchanges

At HOLY, we strive for 100% satisfaction with every bite; however, due to the perishable nature of our food products, we can only accept returns for items that arrive damaged or incorrect. If your order isn't divine, please reach out within 7 days of delivery for a full refund or replacement.

1

Document the Issue

Take clear photos of the packaging and the product showing any damage or discrepancies from your original order.

2

Contact Our Team

Email our support team at support@holyfood.com with your order number and the photos you collected in the first step.

3

Quality Review

Our quality assurance team will review your request within 48 hours to determine if a refund or exchange is eligible under our freshness guarantee.

4

Resolution

Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing